Assalamualaikum w.b.t /hihi
This entry will be my fifth week logbook update undergoing Summer Placement in Night Electronics.
On the 7th of February 2013, for the first time I was asked to join the Helpdesk department monthly meeting. In this meeting, our Head of Department, Pn Mastura have expressed some things to criticize and advise us regarding on our attitude, attendance and punctuality. She also said there are few complains from the middle management regarding the report that been log into the system. Therefore, I was asked to make several file for the job detail in order to ensure that all the details collected from the customer are correct and complete.
Other than that, I also has give several opinion during the meeting session to overcome the problem. I told Pn Mastura that, every time collect details from the customer, it would be compulsory for us to repeat the details noted in order to avoid mistake in spelling or collecting details. other than that, it the report were given through emails, its a must for us to call and reconfirm back with the user regarding the error reported via emails, then only it can be proceed to log case into the system.
As a conclusion, my week goes as usual by doing filing, adding job into the system and registering the serial number for each hardware in to the system.
/bye
| A.S.A.R |
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